The Opportunity
For today's traveler, telephone service is as much as part of a hotel stay as a bed and a hot shower. But hotels have traditionally had to charge high rates for phone service because of their own costs (which include high-capacity trunk lines that are often under-utilized) and their need to ensure that those services are sufficiently profitable. These high rates have not been popular with guests.

However, because hotel chains have so many locations – and because those locations are typically connected via an IP network that supports the chain's data services – an important new communications opportunity has emerged. By utilizing that IP network to carry the long-distance portion of guests' voice calls, hotels can significantly lower their telecom costs. In fact, those savings can be substantial enough to allow hotels to pass a significant percentage of those savings on to their guests and still increase their per-call profits.

This opportunity is particularly lucrative for hotels with multi-national locations and sufficient spare capacity on their IP networks. International call can be extremely expensive, especially in countries that still have regulated monopolies in place. The use of a hotel's corporate IP network allows the expensive monopolies to be bypassed.

This voice-enabling of the IP network can also be used to eliminate long-distance charges for calls between hotels themselves, as well for forwarding calls from a hotel chain's call center to its individual locations and vice versa.

Tenor Solution: Long-Distance Revenue, Local-Only Costs
Quintum Technologies' patented Tenor switching solution uniquely enables hotels to seize the cost savings opportunities presented by VoIP technology without compromising voice quality, disrupting existing infrastructure, or making the administration of communications infrastructure unacceptably complex.

By routing guests' long-distance calls over their wide-area network or the Internet, hotels can cut telecom costs and realize significantly higher profits on phone services. They can also make use of new VoIP telecom providers to handle peak loads – eliminating wasteful excess trunk line costs.

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